SHIPPING, DELIVERY & RETURNS POLICY
PRODUCT AVAILABILITY
Lead time is dependent on stock availability and order processing time.
Should the product not be in stock please allow 7 working days plus freight transit time. This will allow for manufacturing.
Out of stock Soap:
Soaps have a 6-week period in which they have to cure so that they don't have a short lifespan. We can ship them to you 5 days after manufacture however, for longevity/hardness of the bar we strongly recommend you allow your soap to cure for an additional 4-5 weeks in a well-ventilated area which is not in the sun before using it.
Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays.
We sell the goods to you on the following basis:
- We will do our best to dispatch the goods as soon as possible after you have placed an order,
- Risks related to the goods pass to you on delivery.
- Ownership in the goods passes to you on payment of the fees in full; and
- You have the same rights against us as we have against our suppliers in terms of any warranty attached to the goods or imposed by law.
DELIVERY POLICY
When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our Terms & Conditions.
You must not make any purchase through this site unless you understand and agree all our terms and conditions.
Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase.
Should you have any questions please contact us before making any purchase for any service through this website.
Kindly ensure the correct shipping address and contact details are provided from the outset as title and risk will pass to you once the order has left our premises.
INTERNATIONAL DELIVERY
We are not registered as exporters however we can ship to any destination withing South Africa.
Should you wish to export your order outside the borders of South Africa we request that you arrange your own shipping.
UNDELIVERABLE PACKAGES
Occasionally packages are returned to us undeliverable. In this event every attempt will be made to contact you to make arrangements for re-shipment. Re-shipment will be for your cost.
ORDER PROCESSING
Order processing will not begin until we receive a confirmed order and full payment.
Returns, Order Cancellation, and Refunds
- The provision of goods and services by Fairy Lane is subject to availability. In cases of unavailability, Fairy Lane will contact you with options.
- All orders are dispatched via the courier service. A delivery being delayed is not grounds for return or refund.
- You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.
- An order can be cancelled if payment has not been made yet for the order by the customer.
- Once payment has been made for an order, the order can only be cancelled before the order has been dispatched by Fairy Lane. Orders that are cancelled through no fault of Fairy Lane will incur a 20% handling fee.
- We do not accept returns on any opened products due to the personal nature of the products.
- If you receive an incorrect product or; it is damaged or; broken when you receive it, kindly inform us immediately with full details of the defect, damage or breakage and it must be accompanied by clear photographs including the packaging which you received it in.
- Once approved, we will then arrange for a replacement product to be sent to you at our expense.